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Designer beach towels – bathrobes and accessories

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Returns and Exchange

PROBLEM-FREE REPLACEMENT AND RETURN

At Artistic, the risk of online shopping is minimized!
You can replace or return any product purchased from us within 14 days from the date of receipt!
If there is any problem with the shipment you received – please contact us. We will explain all the details and how to replace or return a purchased product.

REPLACEMENT

If you want to exchange the received product for another size or another item, please contact us to explain how we will replace it.
All you have to do is to send your shipment to the address we will give you. You can do it with a courier company of your choice. You bear the shipping costs of sending the shipment to us, and we take responsibility for getting the replacement product back. The condition that the product must meet is that it has not been used, washed or ironed, that it has not undergone any processing or actions that violate its integrity, and that it is sent with the original packaging and labels (without being removed ).
REPLACEMENT or RETURN is borne by the customer.

You must contact us before taking any action.

RETURN

If you want to return an item purchased from us, you must contact us. We will explain how to fill in the product return form. Again, you can send it  using the services of a courier company of your choice. Once we receive the returned shipment, we will inspect it carefully to make sure it meets the return requirements (not used, washed or ironed, as well as with the original packaging and labels). Then, within 7 working days, we will refund the amount by bank transfer to the IBAN specified by you in the exchange and return form.
REPLACEMENT or RETURN is borne by the customer.
We have only 2 important conditions:
1) The item should not show traces of treatment – it should not be worn, washed and / or ironed
2) The item must have a preserved commercial appearance and be accompanied by a receipt, original packaging and labels (without removing them!).
All shipments are opened before the amounts are paid back. Once we make sure that the shipment meets the above conditions, the amount will be paid back to you by bank transfer within 7 working days.
PLEASE, DO NOT SEND SHIPMENTS BEFORE CONTACTING US BY PHONE OR BY EMAIL!
Thank you! 🙂

Artistic Team